Privacy policy

Information we collect

We collect personal information that is reasonably necessary to assist you with your credit and finance needs — for example your name and contact details, and financial information relevant to a loan application (such as income, expenses, assets, liabilities and identification).

How we use your information

We use your information to:

• prepare and submit loan applications on your behalf;
• provide you with product information and respond to your enquiries;
• send you news, offers and marketing communications (you can opt out at any time); and
• meet our legal and regulatory obligations.

Who we disclose it to

We may disclose your personal information to:

• our credit licensee, Connective Credit Services Pty Ltd;
• lenders and product providers you choose to proceed with;
• contractors who provide services to us (such as mailing houses); and
• other parties where required or authorised by law.

We do not trade, rent or sell your information, and we do not disclose it to overseas recipients.

Direct marketing

We may use your information to tell you about products, services and offers we think may interest you. You can ask us to stop sending you marketing communications at any time by contacting us using the details below.

Accessing and correcting your information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, incomplete or out of date. Contact us using the details below and we will respond within a reasonable time.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. You can also find more information about your privacy rights at oaic.gov.au.

Contact us

Impact Home Loans & Financial Services Pty Ltd
31A Mansfield St, Berwick VIC 3806
Phone: 0466 375 959
Email: dilshani@impacthomeloans.com.au